At Loveless Friday, we believe privacy isn't a luxury, it's a given. When you visit our website, shop our jewellery, or interact with our content, you trust us with your data. This policy explains exactly how we use (and don't misuse) that trust.

 

What We Collect (and Why)

When you vibe with us online, we may collect:

• Name + Contact Info: so we can process your order and let you know when it's on the way
• Shipping + Billing Addresses: to make sure your order lands in the right hands
• Payment Details: securely handled via Shopify and third-party gateways (we never see your full card number)
• Device & Browsing Info: things like your IP address, browser type and time zone, all collected so we can understand how you use the site and improve it
• Purchase History: so we can make personalised recommendations and keep things running smoothly

 

How We Actually Use It

We use your information to:

• Pack and ship your Loveless Friday orders
• Send order updates, receipts and (if you're into it) juicy news about new drops and special offers
• Respond to customer service messages
• Improve the experience on our website through analytics
• Keep things secure and fraud-free

Who We Share With

We only share your info with the essentials:

• Shopify - our e-commerce platform
• Payment providers - like PayPal & Afterpay
• Shipping carriers - like CourierPost or DHL
• Analytics tools - like Google Analytics and Meta Pixel

They only get what they need to do their job and nothing more

 

Cookies We Use (The Digital Kind)

Like every modern site, we use cookies to make the experience smoother and easier. Some cookies are essential, some help us understand what's working and some let us serve you hot jewellery recommendations and exclusive offers.

 

Cookie Name	What It Does	Expires
_shopify_y, _y	Tracks visitor behavior for internal analytics	1 year
_shopify_s, _s	Tracks session activity	30 minutes
cart	Remembers your cart	2 weeks
cart_sig	Verifies cart integrity	2 weeks
_secure_session_id	Keeps checkout safe and smooth	24 hours
_shopify_country	Localises your shopping experience	Session
_tracking_consent	Stores your cookie consent status	1 year
_landing_page	Knows which page you landed on	2 weeks
_orig_referrer	Tracks where you came from	2 weeks
_fbp	Meta Pixel for ads (only if you accept)	3 months
_ga, _gid, _gat	Google Analytics cookies	24 hours to 2 years

 

Your Rights

You can:

• Ask what info we've collected
• Update or correct your details
• Opt out of marketing emails
• Request to have your data deleted
  

Email use at info@lovelessfriday.co.nz to make it happen

 

Policy Changes

If we update this policy, we'll let you know right here. If the changes are big, you'll hear from us directly. Keep an eye on this page if you're curious.

 

GDPR

If you're located in the EU or UK, you have the specific rights over your personal data. These include the right to:

• Access the personal data we hold about you
• Correct or update your personal details
• Request deletion of your data ("right to be forgotten")
• Restrict or object to how we process your data
• Port your data to another service
• Withdraw consent for marketing at any time

We only process your personal data if:

• You've given us clear consent
• It's needed to fulfill a contract (like shipping your order)
• It's required by law
  

We process and store data using Shopify, which complies with the GDPR and provides secure, encrypted handling of all customer data. Data may be transferred outside the EU, but only to countries or processors with adequate protection in place (like Shopify's certified partners).

 

Contact Us

Got a question? Want your data wiped? Need to double-check what cookies are tagging along? Slide into our inbox:
info@lovelessfriday.co.nz